Return & Refund Policy

At Clinclii, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee.

30-DAY GUARANTEE
You may contact us within 30 days of receiving your order if:
- Your item arrives damaged or defective
- You receive the wrong item
- Your order is missing
- You are not satisfied with your purchase

HOW TO REQUEST SUPPORT
To start a refund or resolution request, please email our support team at:
support@freshoop.com

Please include:
- Your order number
- The name used for the order
- A brief description of the issue
- Photos, if the item is damaged, defective, or incorrect

OUR RESOLUTION OPTIONS
Depending on the situation, we may offer one of the following:
- A replacement item
- A refund to your original payment method
- Store credit, where appropriate

RETURN REQUIREMENTS
In some cases, we may ask you to return the item before a refund is processed. If a return is required, we will provide instructions. Items should be returned in their original condition whenever possible.

NON-REFUNDABLE ITEMS
The following items may not be eligible for refund unless they arrive damaged or incorrect:
- Final sale items
- Gift cards
- Certain personal-use products where hygiene restrictions apply

REFUND PROCESSING TIME
Once your request is reviewed and approved, refunds are typically processed back to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund.

LATE OR MISSING REFUNDS
If you haven’t received your refund after the processing period:
1. Check your bank account again
2. Contact your credit card company or payment provider
3. If you still need help, contact us at support@freshoop.com

CUSTOMER SUPPORT
We are committed to providing dependable customer service and a smooth shopping experience. If you need assistance, our team will be happy to help.